Refund Terms and Conditions

Thank you for shopping with ALLKALININGRAD. We strive to ensure that our customers are satisfied with their purchases. In the event that you need to request a refund, please review our policy below.

Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• The refund request must be made within 30 days of the purchase date.
• The item must be returned in its original condition, unopened and unused.
• A valid receipt or proof of purchase must be provided.

Non-Refundable Items

Certain types of items are non-refundable, including:

• Perishable goods, such as food and flowers.
• Customized products or items made to order.
• Gift cards and downloadable software products.

Refund Process

To initiate a refund, please follow these steps:

• Contact our customer service team at [email protected] to request a refund.
• Provide your receipt or proof of purchase and a detailed explanation of the reason for the refund.
• Our team will review your request and provide further instructions.

Processing Refunds

Once your refund request is approved and your item is received, we will process your refund as follows:

• If approved, a refund will be issued to your original method of payment within 7-10 business days.
• You will receive a confirmation email once the refund has been processed.

Late or Missing Refunds

If you have not received your refund after 10 business days, please:

• Check your bank account and credit card statement again.
• Contact your bank or credit card company, as processing times can vary.
• If you still have not received your refund, contact us at [email protected].

Contact Information

If you have any questions regarding our refund policy, please contact us:

• Email: [email protected]
• Phone: +1 (234) 567-8901
• Address: 123 Baltic Ave, Kaliningrad, Russia

We appreciate your business and are committed to ensuring your satisfaction with ALLKALININGRAD products and services.